Return & Refund Policy

Return & Refund Policy

At Trend Mirage, your satisfaction is our top priority. If your order arrives damaged, defective, or not as described, we’re here to help. Please review our return and refund terms below.

📦 Return Eligibility

  • Returns are accepted within 7 days of delivery.
  • Only items that are damaged, defective, or incorrect are eligible.
  • Items must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number or invoice) is required.

🔄 Non-Returnable Items

  • Used or worn items
  • Products without original packaging
  • Items damaged due to customer misuse
  • Personal care items (for hygiene reasons)

💰 Refunds

Refunds are only issued under the following conditions:

  • The product was defective, damaged, or not as advertised
  • The return was requested and approved within 7 days

Approved refunds will be processed within 7–10 business days via bank transfer or another agreed method.

📲 How to Request a Return

  1. Contact our support team on WhatsApp at +971 56 845 7812
  2. Provide your order number, issue description, and a photo of the product
  3. Wait for our team to review and approve your request
  4. Once approved, we will arrange pickup or provide return instructions

🚫 Order Cancellations

Orders cannot be cancelled once shipped. Please contact us immediately if you made a mistake or want to cancel within 1 hour of placing the order.

📞 Questions?

For any issues or return questions, reach out to us directly:

Last updated: July 2025